Detecting and diagnosing call quality degradation issues using data session record data

A system comprising:

• one or more processors, one or more computer-readable memories and one or more computer-readable, tangible storage devices, wherein the one or more processors are configured to perform a method for diagnosing call quality degradation in a cellular network, the method comprising:
• receiving multiple data session records (DSRs), each DSR being an electronic data record comprising details of a telecommunications transaction on the cellular network;
• identifying, by analyzing the multiple DSRs for temporal and spatial data, a group of DSRs for different users having a common attribute, the common attribute of the group of DSRs being selected from the group consisting of repeated call attempts and accessing a same URL via the cellular network, the analyzing the multiple DSRs comprising:
• determining that the group of DSRs is further identified based on being associated with a common cell site according to the spatial data such that a quality degradation is determined to be at a location of the common cell site in response to the common attribute being the repeated call attempts, wherein at least a pair of DSRs from the group of DSRs has a time separation that is less than a predetermined threshold;
• and
• determining that the group of DSRs is not geographically correlated for the different users experiencing issues accessing the same URL such that the quality degradation is determined to be external to the cellular network in response to the common attribute being accessing the same URL;
• and
• determining the quality degradation in the cellular network if the number of DSRs in the group of DSRs is greater than a predetermined number K.

A computer program product comprising:

• one or more computer-readable storage medium, wherein the computer readable storage medium is not a transitory signal per se, the one or more computer-readable storage medium having stored thereon program instructions, which when executed by one or more processors, cause the one or more processors to perform a method comprising:
• receiving multiple data session records (DSRs), each DSR being an electronic data record comprising details of a telecommunications transaction on the cellular network;
• identifying, by analyzing the multiple DSRs for temporal and spatial data, a group of DSRs for different users having a common attribute, the common attribute of the group of DSRs being selected from the group consisting of repeated call attempts and accessing a same URL via the cellular network, the analyzing the multiple DSRs comprising:
• determining that the group of DSRs is further identified based on being associated with a common cell site according to the spatial data such that a quality degradation is determined to be at a location of the common cell site in response to the common attribute being the repeated call attempts, wherein at least a pair of DSRs from the group of DSRs has a time separation that is less than a predetermined threshold;
• and
• determining that the group of DSRs is not geographically correlated for the different users experiencing issues accessing the same URL such that the quality degradation is determined to be external to the cellular network in response to the common attribute being accessing the same URL;
• and
• determining the quality degradation in the cellular network if the number of DSRs in the group of DSRs is greater than a predetermined number K.