Real-time voice processing systems and methods
AssigneeGroupe Allo Media SAS
InventorRomain Sambarino
Life of this patent
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Abstract
A computer-implemented method and supporting system transcribes spoken words being monitored from a telephonic interaction among two or more individuals. Telephonic interactions among the individuals are monitored, and at least two of the individuals are each assigned to a separate channel. While still being monitored, each of the channels is assigned a context-based speech recognition models, and in substantially real-time, the monitored telephonic interaction is transcribed from speech to text based on the different assigned models.
Claims20
A computer-implemented method for protecting access to
- information while transcribing spoken words to text, the method comprising:
- electronically monitoring a telephonic interaction, the interaction comprising at least two different channels;
- while monitoring the telephonic interaction, assigning one of a plurality of context-based speech recognition models to at least one of the two different channels wherein the one of the plurality of context-based speech recognition models is trained to recognize protected information and the plurality of context-based speech recognition models are organized in a multi-level hierarchical structure;
- for at least one of the two different channels, swapping the assigned context-based speech recognition model with an alternate context-based speech recognition model while still monitoring the telephonic interaction and, wherein the speech from one of the other of the two different channels comprises a question, and wherein the alternate context-based speech recognition model comprises a fixed set of possible answers for the question;
- and
- as the text is being transcribed, transcribing the monitored telephonic interaction from speech to text based on the assigned model such that the protected information is obfuscated.
A system for protecting information while transcribing spoken words to text, the system comprising:
- at least one memory for storing computer-executable instructions;
- and
- at least one processor for executing the instructions stored on the memory, wherein execution of the instructions programs the at least one processor to perform operations comprising:
- electronically monitoring a telephonic interaction, the interaction comprising at least two different channels;
- while monitoring the telephonic interaction, assigning one of a plurality of context-based speech recognition models to at least one of the two different channels wherein the one of the plurality of context-based speech recognition models is trained to recognize protected information and the plurality of context-based speech recognition models are organized in a multi-level hierarchical structure;
- for at least one of the two different channels, swapping the assigned context-based speech recognition model with an alternate context-based speech recognition model while still monitoring the telephonic interaction, and wherein the speech from one of the other of the two different channels comprises a question, and wherein the alternate context-based speech recognition model comprises a fixed set of possible answers for the question;
- and
- as the text is being transcribed, transcribing the monitored telephonic interaction from speech to text based on the assigned model such that the protected information is obfuscated.
Dependencies are inferred from the claim text.