Self-learning contextual modality selection for cognitive solution delivery

A method comprising:

• computing, at an application executing using a processor and a memory, from an input, a problem context, the problem context comprising a set of problem factors, the input comprising a problem to be solved using a cognitive system;
• computing, at the application, from the input, a user context, the user context comprising a set of user factors;
• determining a type of media corresponding to a complexity of a cognitive solution received from the cognitive system, wherein the cognitive solution is responsive to the problem;
• determining, using a problem factor from the set of problem factors, using a user factor in the set of user factors, and the complexity, a mode of communication;
• adjusting a communication apparatus to cause a data communication to occur, wherein the data communication delivers the cognitive solution in the type of media using the mode of communication;
• instrumenting the cognitive solution with an evaluation code;
• receiving, after the data communication has ended, an evaluation input from the evaluation code, wherein the evaluation input has a value corresponding to an ease of using the type of media of the cognitive solution over the data communication using the mode of communication;
• changing a weight of one or (i) a problem factor in the set of problem factors, (ii) a user factor in the set of user factors, (iii) a second mode of communication of the input, and (iv) the complexity;
• and
• causing, responsive to the changing, selection of a second type of media corresponding to a second cognitive solution responsive to a second problem for transmitting using the mode of communication.

A method comprising:

• computing, at an application executing using a processor and a memory, from an input, a problem context, the problem context comprising a set of problem factors, the input comprising a problem to be solved using a cognitive system;
• computing, at the application, from the input, a user context, the user context comprising a set of user factors;
• determining a type of media corresponding to a complexity of a cognitive solution received from the cognitive system, wherein the cognitive solution is responsive to the problem;
• determining, using a problem factor from the set of problem factors, using a user factor in the set of user factors, and the complexity, a mode of communication;
• adjusting a communication apparatus to cause a data communication to occur, wherein the data communication delivers the cognitive solution in the type of media using the mode of communication;
• receiving, after the data communication has ended, an evaluation input from an end-user of the cognitive solution, wherein the evaluation input has a value corresponding to an ease of using the type of media of the cognitive solution over the data communication using the mode of communication;
• changing a weight of one or more of (i) a problem factor in the set of problem factors, (ii) a user factor in the set of user factors, (iii) a second mode of communication of the input, and (iv) the complexity;
• and
• causing, responsive to the changing, selection of a second type of media corresponding to a second cognitive solution responsive to a second problem for transmitting using the mode of communication.