US 11,113,626 B2Granted

Self-learning contextual modality selection for cognitive solution delivery

AssigneeInternational Business Machines Corporation

InventorsPeter C. Bahrs, Paul K. Bullis, Geoffrey M. Hambrick

Life of this patent

Estimating the term…

Loading patent…

Abstract

A problem context is computed from an input at an application. The problem context includes a set of problem factors, the input including a problem to be solved using a cognitive system. A user context is computed from the input at the application, the user context including a set of user factors. A type of media is determined corresponding to a complexity of a cognitive solution received from the cognitive system, where the cognitive solution is in response to the problem. Using a problem factor from the set of problem factors, using a user factor in the set of user factors, and the complexity, a mode of communication is determined. A communication apparatus is adjusted to cause a data communication to occur and deliver the cognitive solution in the type of media using the mode of communication.

Claims16

Dependent claims

A computer usable program product comprising one or more computer-readable storage devices, and program instructions stored on at least one of the one or more storage devices, the stored program instructions comprising:

program instructions to compute, at an application executing using a processor and a memory, from an input, a problem context, the problem context comprising a set of problem factors, the input comprising a problem to be solved using a cognitive system;
program instructions to compute, at the application, from the input, a user context, the user context comprising a set of user factors;
program instructions to determine a type of media corresponding to a complexity of a cognitive solution received from the cognitive system, wherein the cognitive solution is responsive to the problem;
program instructions to determine, using a problem factor from the set of problem factors, using a user factor in the set of user factors, and the complexity, a mode of communication;
program instructions to adjust a communication apparatus to cause a data communication to occur, wherein the data communication delivers the cognitive solution in the type of media using the mode of communication;
program instructions to instrument the cognitive solution with an evaluation code;
program instructions to receive, after the data communication has ended, an evaluation input from the evaluation code, wherein the evaluation input has a value corresponding to a delivery performance of the cognitive solution over the data communication using the mode of communication;
program instructions to change a weight of one or more of (i) a problem factor in the set of problem factors, (ii) a user factor in the set of user factors, (iii) a second mode of communication of the input, and (iv) the complexity;
and
program instructions to cause, responsive to the changing, the communication apparatus to transmit a second cognitive solution responsive to a second problem in the type of media using a third mode of communication.

7 more elements

A computer system comprising one or more processors, one or more computer-readable memories, and one or more computer-readable storage devices, and program instructions stored on at least one of the one or more storage devices for execution by at least one of the one or more processors via at least one of the one or more memories, the stored program instructions comprising:

program instructions to compute, at an application executing using a processor and a memory, from an input, a problem context, the problem context comprising a set of problem factors, the input comprising a problem to be solved using a cognitive system;
program instructions to compute, at the application, from the input, a user context, the user context comprising a set of user factors;
program instructions to determine a type of media corresponding to a complexity of a cognitive solution received from the cognitive system, wherein the cognitive solution is responsive to the problem;
program instructions to determine, using a problem factor from the set of problem factors, using a user factor in the set of user factors, and the complexity, a mode of communication;
program instructions to adjust a communication apparatus to cause a data communication to occur, wherein the data communication delivers the cognitive solution in the type of media using the mode of communication;
program instructions to instrument the cognitive solution with an evaluation code;
program instructions to receive, after the data communication has ended, an evaluation input from the evaluation code, wherein the evaluation input has a value corresponding to an ease of using the type of media of the cognitive solution over the data communication using the mode of communication;
program instructions to change a weight of one or more of (i) a problem factor in the set of problem factors, (ii) a user factor in the set of user factors, (iii) a second mode of communication of the input, and (iv) the complexity;
and
program instructions to cause, responsive to the changing, selection of a second type of media corresponding to a second cognitive solution responsive to a second problem for transmitting using the mode of communication.

7 more elements

Dependencies are inferred from the claim text.