Capturing and managing knowledge from social networking interactions
AssigneeAirbnb, Inc.
InventorsMustansir Banatwala, David A. Brooks, Joseph A. Russo
Life of this patent
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Abstract
Presenting a marking element in a social networking interaction where the marking element includes a question specifier and an answer specifier, creating a knowledge element in response to a user activating the marking element on the social networking interaction or a portion thereof, and presenting a knowledge element indicator in the social networking interaction.
Claims20
A system for capturing and managing knowledge from social networking interactions comprising:
- a presenting engine, comprising memory, to:
- present a marking element in a social networking interaction wherein:
- said marking element is a visual interface element that allows a user to mark a message of the social networking interaction with at least one of a question specifier and an answer specifier;
- said question specifier indicates that the user found a message to include a question;
- and
- said answer specifier indicates that the user found a message to include an answer;
- a creating engine, comprising memory, to create a knowledge element in response to a user specifying a message of said social networking interaction to be a question and specifying another message of said social networking interaction to be an answer;
- and
- a storing engine, comprising memory, to store said knowledge element in a catalog of knowledge elements.
A computer program product for capturing and managing knowledge from social networking interactions comprising:
- a non-transitory computer readable storage medium, said computer readable storage medium comprising computer readable program code embodied therewith, said computer readable program code comprising program instructions that, when executed, causes a processor to:
- present a marking element in a social networking interaction wherein:
- said marking element is a visual interface element that allows a user to mark a message of the social networking interaction with at least one of a question specifier and an answer specifier;
- said question specifier indicates that the user found a message to include a question;
- and
- said answer specifier indicates that the user found a message to include an answer;
- create a knowledge element in response to a user specifying a message of said social networking interaction to be a question and specifying another message of said social networking interaction to be an answer;
- and
- store said knowledge element in a catalog of knowledge elements.
A system for capturing and managing knowledge from social networking interactions comprising:
- a presenting engine, comprising memory, to:
- present a number of marking elements in a social networking interaction, wherein said marking elements allow a user to specify whether a message corresponding to at least one of said marking elements corresponds to at least one member of a group consisting of a question and an answer;
- receive user indication via the at least one of said marking elements that a corresponding message corresponds to at least one member of the group consisting of a question and an answer;
- and
- present a knowledge element indicator to accompany a corresponding message, which knowledge element indicator indicates whether corresponding messages correspond to at least one of the group consisting of a question and an answer;
- a creating engine, comprising memory, to:
- create a knowledge element in response to a user activating said marking element presented with said social networking interaction;
- and
- populate the knowledge element with information about:
- the portion of the social networking interaction indicated as a question;
- and
- the portion of the social networking interaction indicated as an answer;
- and
- a storing engine, comprising memory, to store said knowledge element in a catalog of knowledge elements.
Dependencies are inferred from the claim text.