Electronic apparatus and control method thereof

A method of controlling an electronic apparatus, comprising:

• identifying whether a first error occurs during a first operation performed by a processor;
• transmitting error information about the identified first error to a server;
• receiving policy information indicating a data type to be collected to debug a second error which occurs during a second operation performed by the processor based on the error information transmitted to the server, from the server;
• collecting the data corresponding to the data type during the second operation;
• store the collected data in a memory;
• and
• transmitting the stored data to the server.

A server comprising:

• a communication circuitry configured to communicate with a plurality of terminals;
• and
• a processor configured to:
• control the communication circuitry to receive error information about one or more errors occurred in the plurality of terminals from the plurality of terminals;
• select an error which occurred the most among the one or more errors based on the received error information,
• select one or more terminals among the plurality of terminals which transmitted the error information about the selected error,
• control the communication circuitry to transmit policy information indicating a data type to be collected to debug the selected error to the selected one or more terminals, and
• collect data corresponding to the data from the selected one or more terminals.