Signal detection and blocking for voice processing equipment

A method of processing sensitive information, the sensitive information provided by a caller via a call processor assisted by an agent, the method comprising:

• receiving data signals comprising sensitive information from the call processor;
• extracting the sensitive information from the data signals;
• transmitting the sensitive information to an application server adapted to conduct a transaction with an external entity using the sensitive information;
• and
• indicating to the agent that the sensitive information has been received and/or transmitted without revealing the sensitive information to the agent.

A system for processing sensitive information, the sensitive information provided by a caller assisted by an agent, the system comprising a call processor, an agent computer and an application server, wherein:

• the call processor is adapted to receive from the caller voice signals and data signals and to selectively transmit the voice signals and data signals such that data signals comprising sensitive information are transmitted to the agent computer and prevented from reaching the agent;
• the agent computer is adapted to receive data signals comprising sensitive information from the call processor, extract the sensitive information from the data signals;
• transmit the sensitive information to an application server;
• and indicate to the agent that the sensitive information has been received and/or transmitted without revealing the sensitive information to the agent;
• and
• the application server is adapted to conduct a transaction with an external entity using the sensitive information.

A method of processing sensitive information, the sensitive information provided by a caller assisted by an agent, the method comprising:

• receiving at a call processor voice signals and data signals from the caller and selectively transmitting the voice signals and the data signals such that data signals comprising sensitive information are transmitted to an agent computer and prevented from reaching the agent;
• extracting the sensitive information from the data signals;
• transmitting the sensitive information to an application server;
• indicating to the agent that the sensitive information has been received and/or transmitted without revealing the sensitive information to the agent;
• and
• conducting a transaction via the application server interacting with an external entity using the sensitive information.