Conversational virtual healthcare assistant

A system comprising:

• one or more processors;
• and
• memory storing computer-executable instructions that, when executed by the one or more processors, cause the one or more processors to perform operations comprising:
• causing display of a conversation user interface along with a visual representation of a virtual assistant, the virtual assistant being configured with a persona;
• receiving patient input comprising at least one of verbal input, keypad input, or touch input;
• representing the patient input in the conversation user interface;
• determining a context from the patient input;
• determining a first response to the patient input based at least in part on a medical record and an assumption derived from the context of the patient input;
• representing the first response in the conversation user interface as a first message from the virtual assistant;
• displaying the assumption derived from the context of the patient input in the conversational user input, wherein the assumptions are displayed separate from the first message;
• receiving a modification to the displayed assumption;
• and
• in response to receiving the modification:
• determining a second response to the patient input based at least in part on the medical records of the patient and the modified assumption;
• and
• refreshing the conversation GUI to replace the first message with a second message from the virtual assistant representing the second response.

A method comprising:

• causing, by a computing device, display of a conversation user interface along with a visual representation of a virtual assistant, the virtual assistant being configured with a persona;
• receiving, by the computing device, patient input comprising at least one of verbal input, keypad input, or touch input;
• representing, by the computing device, the patient input in the conversation user interface;
• determining, by the computing device, a context from the patient input;
• determining, by the computing device, a first response to the patient input based at least in part on a medical record of a patient and an assumption derived from the context of the patient input;
• representing, by the computing device, the first response in the conversation user interface as a first message from the virtual assistant;
• displaying, by the computing device, the assumption derived from the context of the patient input in the conversational user input, wherein the assumptions are displayed separate from the first message;
• receiving, by the computing device, a modification to the displayed assumption;
• and
• in response to receiving the modification:
• determining, by the computing device, a second response to the patient input based at least in part on the medical records of the patient and the modified assumption;
• and
• refreshing, by the computing device, the conversation GUI to replace the first message with a second message from the virtual assistant representing.