System and method for enabling multi-modal communication

A non-transitory computer-readable storage medium comprising computer-readable instructions that, when executed by one or more processors of a machine, cause the machine to perform operations comprising:

• maintaining a set of routing options of at least two external communication providers using different transport protocols, which comprises of creating routing option records of a communication destination for a plurality of transport protocols, where a routing option record maps a communication destination to a destination endpoint;
• receiving a communication request that specifies communication content and the communication destination;
• selecting a selected routing option from the set of routing options, which comprises selecting a first subset of routing options, which have mappings matching the communication destination of the communication request, from the set of routing options and selecting the selected routing option from the first subset of routing options according to a set of priority heuristics;
• transforming communication content of communication request to a compatible form of the selected routing option;
• and
• transmitting the communication content to an external communication provider using the transport protocol according to the selected routing option thereby transmitting the communication content to the destination endpoint of the selected routing option.

A system comprising:

• a multi-modal communication system comprising a communication router configured with a set of communication interfaces for a set of routing options;
• wherein the set of routing options comprises of routing options to at least two external communication providers using different transport protocols, and where a routing option record maps a communication destination to a destination endpoint;
• wherein the communication system comprises of at least one computer-readable medium that stores instructions that when executed by at least one computer processor cause the communication system to:
• receive a communication request that specifies communication content and the communication destination;
• select a selected routing option from the set of routing options, which comprises configuration to select a first subset of routing options, which have mappings matching the communication destination of the communication request, from the set of routing options and select the selected routing option from the first subset of routing options according to a set of priority heuristics;
• transform communication content of communication request to a compatible form of the selected routing option;
• and
• transmit the communication content to an external communication provider using the transport protocol according to the selected routing option thereby transmitting the communication content to the destination endpoint of the selected routing option.