Call and contact service center partial service automation

A computer-implemented method comprising:

• receiving, at a computing device, a communication from a client device;
• determining, by the computing device, an intent of the communication;
• determining, by the computing device, that a special-purpose artificial intelligence bot for processing the communication is available on the computing device based on the determined intent of the communication;
• sending, by the computing device to a device of a responding agent, a request for approval from the responding agent to use the special-purpose artificial intelligence bot to process the communication;
• receiving, on the computing device, from the device of the responding agent, approval from the responding agent to use the special-purpose artificial intelligence bot to process the communication;
• generating, by the computing device in response to the approval from the responding agent, with the special-purpose artificial intelligence bot, a response to the communication;
• and
• providing, by the computing device, the response to the client device.