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AssigneeCapital One Services, LLC
InventorsMichael Mossoba, Joshua Edwards, Abdelkadar M'Hamed Benkreira, Alexandra Colevas
Estimating the term…
A device communicates with a user device via a communication session, determines user information relating to the user device or a user of the user device, and determines that the user device is placed on a hold status. The device determines, using a machine learning model, a type of media item to be presented to the user device, where the machine learning model has been trained to identify types of media items to present to user devices when the user devices are placed in the hold status, and selects a media item corresponding to the type of media item. The device presents the media item to the user device via the communication session, determines that the user device is no longer placed on the hold status, and causes the media item to cease being presented.
A method, comprising:
A device, comprising:
A non-transitory computer-readable medium storing instructions, the instructions comprising:
Dependencies are inferred from the claim text.