Cloud-based device manager based on message queues

A method for facilitating a cloud-based device management service, comprising:

• storing, in a storage device of a computer system, a data structure that maps a first IP address of a device manager to a second IP address of the computer system;
• determining whether a packet from a device is destined to a device manager managing the device, wherein the destination address of the packet is the second IP address;
• in response to determining that the packet is destined to the device manager, replacing, in the packet, the second IP address with the first IP address based on the data structure to generate a modified packet;
• identifying a queue, which corresponds to the device manager and is associated with a message queue (MQ) name, based on a mapping between the second IP address and the MQ name;
• and
• forwarding an MQ message comprising the modified packet to the queue corresponding to the device manager using a message queuing service.

A non-transitory computer-readable storage medium storing instructions that when executed by a computer cause the computer to perform a method for facilitating a cloud-based device management service, the method comprising:

• storing, in a storage device of a computer system, a first data structure and a second data structure, wherein a first entry in the first data structure maps a logical Internet Protocol (IP) address of a device to a site IP address of the device at a customer site, and wherein a second entry in the second data structure maps the logical IP address to a message queue (MQ) name identifying a queue, wherein the queue is associated with the customer site and facilitated by a message queuing service;
• identifying a command packet comprising a management command issued by a device manager for the device, wherein the destination address of the command packet is the logical IP address;
• replacing, in the command packet, the logical IP address with the site IP address based on the first data structure to generate a modified packet;
• identifying the queue associated with the MQ name by looking up the logical IP address in the second data structure;
• and
• forwarding an MQ message comprising the modified packet to the identified queue using the message queuing service.