Triage dialogue method, device and system

A triage dialogue device, comprising a processor and a memory, wherein the memory is configured to store instructions;

• and the following operations are implemented when the instructions are executed by the processor:
• receiving triage dialogue content;
• dividing the triage dialogue content into a series of dialogue features, and generating dialogue feature vectors in one-to-one correspondence with the dialogue features;
• inputting the dialogue feature vectors into an encoder, and generating an intermediate representation vector through the encoder;
• determining whether a triage task is successfully completed according to the intermediate representation vector;
• and
• adjusting a triage dialogue policy according to a determination result of the triage task,
• wherein adjusting the triage dialogue policy according to the determination result of the triage task includes:
• continuing to interact with a user when the determination result is that the triage task is determined to have failed;
• prompting the user to provide feedback information and determining whether to continue to interact with the user according to the feedback information when the determination result is that whether the triage task is successfully completed is uncertain;
• or
• ending the dialogue with the user when the determination result is that the triage task is determined to have been completed,
• wherein prompting the user to provide feedback information and determining whether to continue to interact with the user according to the feedback information when the determination result is that whether the triage task is successfully completed is uncertain includes:
• ending the dialogue with the user when the feedback information indicates that the triage task has been completed;
• or
• selecting information with the greatest information gain to interact with the user when the feedback information indicates that the triage task has not been completed.

A non-transitory computer-readable storage medium, wherein computer instructions are stored on the computer readable storage medium;

• and the following operations are implemented when the computer instructions are executed by a processor:
• receiving triage dialogue content;
• dividing the triage dialogue content into a series of dialogue features, and generating dialogue feature vectors in one-to-one correspondence with the dialogue features;
• inputting the dialogue feature vectors into an encoder, and generating an intermediate representation vector through the encoder;
• determining whether a triage task is successfully completed according to the intermediate representation vector;
• and
• adjusting a triage dialogue policy according to a determination result of the triage task,
• wherein adjusting the triage dialogue policy according to the determination result of the triage task includes:
• continuing to interact with a user when the determination result is that the triage task is determined to have failed;
• prompting the user to provide feedback information and determining whether to continue to interact with the user according to the feedback information when the determination result is that whether the triage task is successfully completed is uncertain;
• or
• ending the dialogue with the user when the determination result is that the triage task is determined to have been completed,
• wherein prompting the user to provide feedback information and determining whether to continue to interact with the user according to the feedback information when the determination result is that whether the triage task is successfully completed is uncertain includes:
• ending the dialogue with the user when the feedback information indicates that the triage task has been completed;
• or
• selecting information with the greatest information gain to interact with the user when the feedback information indicates that the triage task has not been completed.