Systems and methods for providing searchable customer call indexes

A method for improving company operation using searchable call indexes, comprising:

• receiving call information associated with each of a plurality of telephone conversations between a caller and a vendor associated with a vendor website;
• indexing the call information based on a frequency of one or more keywords or stress features identified in content of each telephone conversation to produce a plurality of indexes;
• generating search results from a search of at least one designated index from among the plurality of indexes according to one or more search queries;
• analyzing the search results to determine common patterns in the search results;
• and
• designing company changes based on the determined common patterns in the search results, the company changes comprising changes to the website.

A non-transitory, computer-readable medium storing instructions for performing, when executed by a processor, operations comprising:

• receiving, from a first database, call information associated with each of a plurality of telephone conversations between a caller and a vendor associated with a vendor website;
• indexing the call information based on a frequency of one or more keywords or stress features identified in content of each telephone conversation to produce a plurality of indexes;
• generating search results from a search of at least one designated index from among the plurality of indexes according to one or more search queries;
• analyzing the search results to determine common patterns in the search results;
• and
• designing company changes based on the determined common patterns in the search results, the company changes comprising changes to the website.