Systems and methods for collecting, tracking, and storing system performance and event data for computing devices

A computer system comprising:

• at least one processor, wherein said computer system is configured for:
• (A) receiving first data associated with a first mobile computing device, the first computing device associated with at least one first device characteristic corresponding to a shared device profile, said first data comprising a first performance data value, wherein the first performance data value represents a performance of the first computing device after at least one first system event experienced by the first mobile computing device, wherein the first computing device has at least one mobile device characteristic;
• (B) receiving second data associated with one or more second mobile computing devices, each of the one or more second mobile computing devices determined to be associated with at least one second device characteristic corresponding to the shared device profile, wherein the at least one second device characteristic for a particular other computing device of the one or more second mobile computing devices comprises at least one software characteristic associated with the particular other computing device or at least one hardware characteristic associated with the particular other computing device, wherein said second data comprises, for each of said one or more second mobile computing devices, a second performance data value, wherein the second performance data value represents a performance of the one or more second mobile computing devices after having experienced a second system event that is equivalent or substantially similar to the at least one first system event;
• (C) aggregating said second performance data value associated with said one or more second computing devices that have said at least one mobile device characteristic to produce aggregated performance data for said one or more second computing devices corresponding to the shared device profile that have said experienced occurrence of at least one system event equivalent or substantially similar to the at least one first system event, and assigning said aggregated performance data to at least the shared device profile;
• (D) using the aggregated performance data to determine an average performance data value for the one or more second computing devices corresponding to the shared device profile and having experienced occurrence of at least one system event equivalent or substantially similar to the at least one first system event;
• (E) automatically diagnosing, based at least in part on the aggregated performance data for the one or more second computing devices and the first performance data value for the first computing device, a performance state for the first computing device;
• and
• (F) automatically performing a responsive corrective action associated with the performance state.

A computer-implemented method comprising:

• receiving, by a processor, system performance data for a plurality of computing devices, wherein said system performance data represent a performance of each of said plurality of computing devices after experiencing occurrence of a particular system event and wherein said plurality of computing devices:
• comprise a first computing device associated with first system performance data that represents a performance of the first computing device after experiencing the particular system event, wherein the first computing device is associated with at least one first device characteristic corresponding to a shared device profile;
• and
• comprise a plurality of other computing devices that each share at least one device profile with the first computing device, wherein each of the plurality of other computing devices is associated with at least one second device characteristic corresponding to the shared device profile, wherein the at least one second device characteristic for each particular other computing device of the plurality of other computing devices comprises at least one software characteristic associated with the particular other computing device or at least hardware characteristic associated with the particular other computing device;
• and
• aggregating, by a processor, said system performance data for said plurality of computing devices to produce aggregated performance data for said plurality of computing devices corresponding to the shared device profile that have experienced said particular system event;
• using the aggregated performance data to determine, by a processor, an average performance metric for said plurality of computing devices that are associated with the shared device profile and have experienced said particular system event;
• determining, by a processor, a first performance metric for said first computing device based at least in part on said first system performance data;
• automatically diagnosing, by a processor, based at least in part on the average performance metric for the plurality of computing devices and the first performance metric for the first computing device, a performance state for the first computing device;
• and
• automatically performing a responsive corrective action associated with the performance state.

A non-transitory computer-readable medium storing computer-executable instructions for:

• (A) storing, in memory, time stamped performance data associated with each of a plurality of computing devices taken over time, the plurality of computing devices comprising at least a first computing device and a plurality of other computing devices, wherein the time stamped performance data comprises performance data associated with time periods occurring after each of the plurality of computing devices experienced a particular system event or a substantially similar system event, wherein the first computing device is associated with at least one first device characteristic corresponding to a shared device profile, and wherein each of the plurality of other computing devices is determined to be associated with at least one second device characteristic corresponding to the shared device profile, the at least one device characteristic comprising at least one software characteristic or at least one hardware characteristic;
• (B) storing, in memory, time stamped event data associated with each of said plurality of computing devices taken over time;
• (C) aggregating said time stamped performance data and said time stamped event data for each of said plurality of computing devices to determine an average performance data value for the plurality of computing devices corresponding to the shared device profile that have experienced the particular system event or the substantially similar system event;
• (D) automatically diagnosing, based at least in part on the average performance data for the plurality of computing devices, a performance state for the first computing device;
• and
• (E) automatically performing a responsive corrective action associated with the performance state.