US 10,771,969 B2Granted

Voice control and telecommunications service integration

AssigneeT-Mobile USA, Inc.

InventorsJames Ellison, Joel Werdell, Robert Stamm

Life of this patent

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Abstract

This disclosure describes techniques that facilitate selectively interacting with a computing resource based on receipt of an incoming voice command. Particularly, a voice control integration system may parse content of an incoming voice command to authenticate an identity of the client, and further determine an intended meaning of the incoming voice command. In doing so, the voice control integration system may interact with a computing resource to perform an action that fulfills a client request. Computing resources may be associated with service providers or client devices of a client. Further, the voice control integration system may authenticate a client identity based on a one or two-factor authentication protocol, of which one may correspond to a biometric analysis of the incoming voice command. Further, a second-factor of the two-factor authentication protocol may be implemented via a voice interaction device, another client device accessible to the client, or a combination of both.

Claims19

Dependent claims

One or more non-transitory computer-readable media storing computer-executable instructions, that when executed on one or more processors, causes the one or more processors to perform acts comprising:

detecting, via a voice interaction device, an incoming voice command from a client, the incoming voice command including an implied request to perform at least one action that is associated with a service;
parsing content of the incoming voice command to identify the implied request to perform at least one action and the service;
identifying a client profile associated with the client based at least in part on biometric voice data of the incoming voice command, the client profile including an authentication protocol associated with the service;
detecting a client device that is located within a predetermined distance of the voice interaction device and configured to present the authentication protocol;
authenticating an identity of the client based at least in part on the biometric voice data and an execution of the authentication protocol at the client device;
determining that second-factor authentication credentials of the identify of the client are required in addition to the authenticating;
transmitting, via the voice interaction device, a first message including at least a second-factor authentication request associated with a presentation of multimedia content requesting the client to authenticate the multimedia content by the second-factor authentication credentials, the second-factor authentication credentials relating to context of the multimedia content;
receiving, from the voice interaction device, a response from the client to the second-factor authentication request associated with the presentation of multimedia content;
performing at least one action that is associated with the incoming voice command, based at least in part on receipt of the second-factor authentication credentials from the client;
generating a data packet that includes computer executable instructions that automate the performance of the at least one action with respect to the client device based at least in part on an authentication of the identity of the client;
transmitting the data packet to the client device;
and
transmitting a second message, via the voice interaction device, indicating a performance of the at least one action.

10 more elements

A computer-implemented method, comprising:

under control of one or more processors:
detecting, via a voice interaction device, an incoming voice command from a client;
parsing content of the incoming voice command to identify a request and a service provider;
identifying a client profile associated with the client based at least in part on a first-factor authentication of biometric voice data of the incoming voice command, the client profile including a data entry for the service provider;
determining that second-factor authentication credentials are required by the service provider;
transmitting, via the voice interaction device, a first message including at least a second-factor authentication request associated with a presentation of multimedia content requesting the client to authenticate the multimedia content by the second-factor authentication credentials, the second-factor authentication credentials relating to context of the multimedia content;
receiving, from the voice interaction device, a response from the client to the second-factor authentication request associated with the presentation of multimedia content;
performing at least one action that is associated with the incoming voice command, based at least in part on receipt of the second-factor authentication credentials from the client;
and
transmitting, via the voice interaction device, a second message indicating the performance of the at least one action.

7 more elements

A voice control integration system comprising:

one or more processors;
and
memory coupled to the one or more processors, the memory including one or more modules that are executable by the one or more processors to:
detect, via a voice interaction device, an incoming voice command from a client, the incoming voice command being associated with an operation of a client device associated with the client;
determine at least one action that is to be performed on the client device, based at least in part on content of the incoming voice command;
access a client account associated with the client, the client account including an authentication protocol associated with the at least one action;
detect an additional device that is located within a predetermined distance of the voice interaction device and configured to present the authentication protocol;
execute the authentication protocol via the additional device;
determine that second-factor authentication credentials of the identity of the client are required in addition to the authentication protocol;
transmit, via the voice interaction device, a first message including at least a second-factor authentication request associated with a presentation of multimedia content requesting the client to authenticate the multimedia content by the second-factor authentication credentials, the second-factor authentication credentials relating to context of the multimedia content;
receive, from the voice interaction device, a response from the client to the second-factor authentication request associated with the presentation of multimedia content;
perform at least one action that is associated with the incoming voice command, based at least in part on receipt of the second-factor authentication credentials from the client;
generate a data packet for transmission to the client device, the data packet including computer executable instructions that automate performance of the at least one action on the client in response at least in part to authentication via the additional device;
automate delivery of the data packet to the client device;
and
transmit, via the voice interaction device, a message associated with the performance of the at least one action on the client device.

13 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/645,458Filed 10 Jul 2017 · us provisional application
Priority: 11 Jul 2016
Published: US 2018/0014189 A111 Jan 2018
Granted: 8 Sep 2020
Term ends: Not estimatedThe source records don’t support an estimate.

Classification14 codes

H04W 12/06
Security arrangements; Authentication; Protecting privacy or anonymity: authentication
G06F 21/32
User authentication: using biometric data, e.g. fingerprints, iris scans or voiceprints
G10L 15/22
Speech recognition: procedures used during a speech recognition process, e.g. man-machine dialogue
G10L 17/22
Speaker identification or verification techniques: interactive procedures; Man-machine interfaces

Family

Application62/360,845Us provisional application · filed 11 Jul 2016
US 2018/0014189 A1Pre-grant publication · published 11 Jan 2018
US 10,771,969 B2This patent

From the US filing history. Foreign family members aren’t listed.

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