Methods and systems for multi-pane video communications

A method comprising:

• establishing a first connection between a support terminal and a mobile device;
• providing, for display on a display screen of the mobile device, a video chat between the support terminal and the mobile device transmitted through the first connection;
• selecting a display element from the support terminal while providing the video chat for display on the display screen of the mobile device;
• and
• pushing a remote storage location of the display element to the mobile device through a Websocket server for retrieval of the display element from the remote storage location and concurrent display of the display element with the video chat on the display screen of the mobile device in response to a user selection of a selectable option displayed at the mobile device to accept the display element.

A mobile device comprising:

• a display screen;
• at least one processor;
• and
• at least one non-transitory computer-readable storage medium storing instructions that, when executed by the at least one processor causes the mobile device to;
• establish a first connection between the mobile device and a support terminal;
• conduct a video chat between the mobile device and the support terminal transmitted through the first connection;
• provide the video chat on the display screen;
• receive a remote storage location of a display element pushed through a second connection by the support terminal while providing the video chat on the display screen;
• provide, on the display screen, a selectable option to accept the display element in response to receiving the remote storage location of the display element and during the video chat;
• in response to receiving a user interaction with the selectable option to accept the display element and during the video chat, retrieve the display element from the remote storage location;
• and
• based on retrieving the display element from the remote storage location:
• provide the video chat in a first pane displayed on the display screen;
• and
• provide the display element in a second pane displayed on the display screen concurrently while providing the video chat in the first pane.