US 10,771,629 B2 · System and method for transforming a voicemail into a communication session

Abstract

A system and method for transforming a voicemail message into a chat session between a first party and a second party. The method comprises receiving, at a remote server, a voice message from the first party which is destined for the second party. The server transcribes the voice message, which involves transforming the voice message into a text. The server then initiates the chat session between the first party and the second party, by sending the text and audio as a multi-media instant message (IM) to the first party and to the second party. The IM appears as an outgoing message on a first computing device associated with the first party, and as an incoming message on a second computing device associated with the second party.

Claims14

Dependent claims

A computer implemented method for transforming a voice message into a communication session between a first party and a second party, the method comprising:

receiving, at a remote server, a voicemail from the first party which is destined for the second party, the voicemail being recorded by the first party when a call to the second party is not answered or not made;
transcribing the voicemail including transforming the voicemail into a text;
and
sending the text and audio as a multi-media instant message (IM) to the first party and to the second party to establish a chat session between the first party and the second party, the IM being sent to more than one computing device associated with the first party and/or more than one computing device associated with the second party, the IM appearing as an outgoing message in a first chat window on one or more computing devices associated with the first party, and as an incoming message in a second chat window on one or more computing devices associated with the second party.

1 more element

A method for transforming and integrating a voicemail into a chat session between a first party and a second party, the method comprising:

receiving, at a remote server, a voicemail from the first party which is destined for the second party, the voicemail being recorded by the first party when a call to the second party is not answered or not made;
transcribing the voicemail including transforming the voicemail into a text;
and
forwarding to the chat session between the first party and the second party, a multi-media instant message (IM) including the text and an audio record of the voicemail, the IM being forwarded to more than one computing device associated with the first party and/or more than one computing device associated with the second party, the IM appearing as an outgoing message in a first chat window on one or more computing devices associated with the first party displaying the chat session, and as an incoming message in a second chat window on one or more computing devices associated with the second party displaying the chat session.

1 more element

Dependencies are inferred from the claim text.

System and method for transforming a voicemail into a communication session

Life of this patent

System and method for transforming a voicemail into a communication session

Life of this patent

Abstract

Claims14