Dynamic connection distributor
AssigneeHerobase A/S
InventorJohan Stubbe-Ostergaard
Life of this patent
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Abstract
A dynamic call connection distributor and a related method, the distributor including an agent pool, having information of call agents, the agent pool is at least partly configurable by a plurality of individual call agents, a recipient dialer, including circuitry for dialing at least one number of predefined potential recipients for establishment of a recipient connection, an agent dialer including circuitry for establishing an agent connection from the dynamic connection distributor to a call agent, and a call linker, having circuitry for linking the agent connection with the recipient call.
Claims14
A call connection distributor comprising
- connection to an agent pool, comprising information of call agents,
- a web interface by means of which an agent endpoint is registered or modified in said agent pool, by means of a public switched telecommunication network connection and/or a public data communication network connection,
- a recipient dialer, comprising circuitry for dialing at least one number of predefined potential recipients for establishment of a recipient connection,
- an agent connector comprising circuitry for establishing an agent connection between said dynamic connection distributor and a call agent, by means of a public switched telecommunication network connection and/or a public data communication network connection,
- a call linker comprising circuitry for linking said agent connection with said recipient connection
- wherein said recipient connection is an outbound recipient connection,
- wherein said linking of said agent connection with said recipient connection comprises connection of said agent connection and said outbound recipient connection with regard to audio.
Dependencies are inferred from the claim text.