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AssigneeUnited Services Automobile Association (USAA)
InventorsEric J. Smith, John McChesney TenEyck, Jr., Gregory Yarbrough, Vijay Jayapalan
Estimating the term…
Methods, systems, and apparatus, including computer programs encoded on computer storage media, for coordinating callers with customer service representatives. One of the methods includes in response to receiving identification information from a caller, selecting a virtual machine from a plurality of virtual machines, the virtual machine configured to generate a virtual user interface for an application executing on the virtual machine. The method includes populating the virtual user interface with information about the caller based on the received identification information. The method includes sharing the virtual user interface with an application executing on a computer of a customer service representative. The method includes connecting the caller with the customer service representative.
A computer-implemented method, comprising:
A system comprising:
A non-transitory computer storage medium encoded with computer program instructions that when executed by one or more computers cause the one or more computers to perform operations comprising:
Dependencies are inferred from the claim text.