System and method for customizing electronic messages

A non-transitory computer-readable storage medium, the computer-readable storage medium including instructions that when executed by a computer, cause the computer to perform operations of:

• retrieving document details associated with a user from at least one database stored on a storage device, the document details including a user identifier that identifies the user, a due date, and an amount due;
• querying, using at least one processor, the at least one database using the user identifier to determine a plurality of values including a trending value, and a historical value separate from the amount due
• matching the historical value, due date, trending value, and amount to an electronic message property set from a plurality of message property sets, the electronic message property set including properties of:
• a message content;
• a number of repetitions for transmission of the electronic message;
• and
• an interval between repetitions of transmission;
• applying the electronic message property set to at least one electronic message;
• and
• transmitting the at least one electronic message in accordance with the applied property set.

A computing apparatus, the computing apparatus comprising:

• a processor;
• and
• a memory storing instructions that, when executed by the processor, configure the processor to:
• retrieve document details associated with a user from at least one database stored on a storage device, the document details including a user identifier that identifies the user, a due date, and an amount due;
• query the at least one database using the user identifier to determine a plurality of values, the plurality of values including a trending value, and a historical value separate from the amount due;
• match the historical value, due date, trending value, and amount due to an electronic message property set from a plurality of message property sets, the electronic message property set including properties of:
• a message content;
• a number of repetitions for transmission of the electronic message;
• and
• an interval between repetitions of transmission;
• apply the electronic message property set to at least one electronic message;
• and transmit the at least one electronic message in accordance with the applied property set.