Multi-level bot architecture for data access

A system comprising:

• a non-transitory memory storing instructions;
• and
• a processor configured to execute the instructions to cause the system to:
• access, via an integration bot, a chat text provided by a chat application instance, the chat text indicating a user query to a knowledge system;
• access a user state associated with the chat application instance, the user state indicating a context for the user query;
• generate, based on the user state and analysis of the chat text, a knowledge query for accessing data at the knowledge system that comprises a plurality of domain bots;
• determine, based on the knowledge query, a domain bot from the plurality of domain bots and an associated communication protocol;
• determine a security level associated with the domain bot;
• remove text elements from the knowledge query based on the security level of the domain bot;
• communicate the knowledge query using the communication protocol to the domain bot to obtain a reply from the domain bot;
• generate a response text for the chat application instance based on the reply from the domain bot and the user state, wherein the response text includes at least one text element that was removed from the knowledge query based on the security level of the domain bot;
• and
• communicate the response text to the chat application instance.

A non-transitory machine-readable medium having instructions stored thereon, wherein the instructions are executable to cause performance of operations comprising:

• accessing, via an integration bot, a chat text provided by a chat application instance, the chat text indicating a user query to a knowledge system;
• accessing, via the integration bot, a user state associated with a user of the chat application instance, the user state indicating a context for the user query;
• determining, based on the user state and analysis of the chat text, a domain bot from a plurality of domain bots, wherein the domain bot has a communication protocol;
• generating, via the integration bot and based on the user query, a knowledge query for the integration bot to access data at the knowledge system that comprises the plurality of domain bots;
• determining, by the integration bot, a security level associated with the domain bot;
• removing, by the integration bot, text elements from the knowledge query based on the security level of the domain bot;
• communicating the knowledge query using the communication protocol from the integration bot to the domain bot to obtain a reply from the domain bot;
• generating, by the integration bot, a response text for the chat application instance based on the reply from the domain bot and the user state, wherein the response text includes at least one text element that was removed from the knowledge query based on the security level of the domain bot;
• and
• communicating the response text to the chat application instance from the integration bot, wherein the chat application instance is on a remote device separate from the integration bot and the plurality of domain bots.