Multi-instance architecture supporting out-of-band delivery of configuration data

A computer-implemented method comprising:

• determining, by a computing device associated with a particular customer computational instance of a remote network management platform, one or more source fields of a source table within a central configuration management database (CMDB) of a central computational instance of the remote network management platform, the one or more source fields containing configuration data for a software module, wherein the software module, when executed, enables access to a software management service provided by the remote network management platform, wherein the central computational instance is configured to deliver updates to the software module, including updates to the configuration data, at a plurality of release times, wherein the particular customer computational instance is one of a plurality of computational instances of the remote network management platform that are associated with respective managed networks and configured to execute the software module, and wherein a local CMDB associated with the particular customer computational instance is disposed within the particular computational instance;
• transmitting, by the computing device, a request for an out-of-band delivery of the configuration data contained in the one or more source fields, wherein the out-of-band delivery is to be made during a time other than any of the plurality of release times;
• determining, by the computing device, one or more destination fields of a destination table within the local CMDB;
• receiving, by the computing device, the configuration data from the one or more source fields and writing the configuration data to the one or more destination fields;
• and
• executing, by the computing device, the software module in accordance with the configuration data stored in the one or more destination fields.

An article of manufacture including a non-transitory computer-readable medium, having stored thereon program instructions that, upon execution by a computing device associated with a particular customer computational instance of a remote network management platform, cause the computing device to perform operations comprising:

• determining one or more source fields of a source table within a central configuration management database (CMDB) of a central computational instance of the remote network management platform, the one or more source fields containing configuration data for a software module, wherein the software module, when executed, enables access to a software management service provided by the remote network management platform, wherein the central computational instance is configured to deliver updates to the software module, including updates to the configuration data, at a plurality of release times, wherein the particular customer computational instance is one of a plurality of customer computational instances of the remote network management platform that are associated with respective managed networks and configured to execute the software module, and wherein a local CMDB database is disposed within the particular computational instance;
• transmitting a request for an out-of-band delivery of the configuration data stored in the one or more source fields, wherein the out-of-band delivery is to be made during a time other than any of the plurality of release times;
• determining one or more destination fields of a destination table within the local CMDB of the particular customer computational instance;
• receiving the configuration data from the one or more source fields and writing the configuration data to the one or more destination fields;
• and
• executing the software module in accordance with the configuration data stored in the one or more destination fields.