US 10,769,736 B2Granted

Multi-channel order management

AssigneeAmazon Technologies, Inc.

InventorsGustavo Eduardo Lopez, Ashraf AlKarmi, Kristin Whitney Baker, Matthew Brett Roemer, Pawan Lata Uppuluri

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Abstract

A merchant system including an order management application and method of integrating orders received from multiple ordering channels is described. An aggregated order queue is established including multiple orders from multiple different ordering channels. The orders are processed for fulfillment and a delivery channel is selected from multiple delivery channels for delivery of the one or more items of the order. The multiple orders, regardless of the ordering channel originating the order, and delivery channels may be managed via a single user interface.

Claims20

Dependent claims

A method comprising:

receiving, by an application executed by a processing device, a first food order placed from a first user device, wherein the first food order is sent in a first format from a first food ordering channel via a first application program interface (API) associated with the first ordering channel;
receiving, by the application, a second food order placed from a second user device, wherein the second food order is sent in a second format from a second food ordering channel via a second API associated with the second food ordering channel;
aggregating, by the application, a set of food order details associated with the first food order and the second food order into an aggregated order queue;
determining, by the application, first delivery data associated with a first food delivery channel communicatively coupled to the application, wherein the first delivery data represents a first estimated delivery time for the first food delivery channel;
determining, by the application, second delivery data associated with a second food delivery channel communicatively coupled to the application, wherein the second delivery data represents a second estimated delivery time for the second food delivery channel;
extracting, by the application, first food order details associated with the first food order in the aggregated order queue;
selecting, by the application, the first food delivery channel by determining the first estimated delivery time is less than the second estimated delivery time;
and
sending, by the application, at least a portion of the first order details associated with the first order to the first food delivery channel.

6 more elements

A system comprising:

a memory to store instructions;
and
a processing device operatively coupled to the memory, the processing device to execute the instructions to:
receive, via a first application program interface (API) associated with a first ordering channel, a first order placed from a first user device, wherein the first order is sent in a first format from the first ordering channel communicatively coupled to the application, wherein the first order comprises first order details;
receive, via a second API associated with a second ordering channel, a second order in a second format placed from a second user device, wherein the second order is sent from the second ordering channel communicatively coupled to the application, wherein the second order comprises second order details;
aggregate the first order details and the second order details into an aggregated order queue;
select a first delivery channel to deliver one or more items associated with fulfillment of the first order;
and
send at least a portion of the first order details to the first delivery channel.

6 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/083,669Filed 29 Mar 2016
Published: US 2017/0287086 A15 Oct 2017
Granted: 8 Sep 2020
Term ends: Not estimatedThe source records don’t support an estimate.

Classification4 codes

G06Q 50/12
Services: hotels or restaurants
G06Q 30/0605
Electronic shopping [e-shopping]: pooling transaction partners, e.g. group buying or group selling
G06Q 30/0635
Managing shopping lists, e.g. compiling or processing purchase lists: replenishment orders; recurring orders
G06Q
Information and communication technology [ict] specially adapted for administrative, commercial, financial, managerial

Family

US 2017/0287086 A1Pre-grant publication · published 5 Oct 2017
US 10,769,736 B2This patent

From the US filing history. Foreign family members aren’t listed.

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