Handling email flows arising from transactions initiated with a shared privileged identity at a service provider

A computer program product for handling email flows arising from transactions initiated with a shared privileged identity at a service provider, the computer program product comprising a non-transitory computer readable storage medium having program code embodied therewith, the program code executable to:

• read, by a privileged identity management (PIM) system, an email sent from a service provider to a single shared PIM email address, wherein the single shared PIM email address is associated with a shared account registered at the service provider, and wherein the email is related to a transaction initiated with the shared account;
• extract, by the PIM system, from the email, a transaction ID of the transaction, wherein the transaction ID identifies the transaction, the transaction being independent of the email;
• identify from a plurality of PIM users sharing the single shared PIM email address, by the PIM system, one or more PIM users relevant to the transaction as one or more recipients of the email, based on the transaction ID;
• send to the one or more recipients, by the PIM system, a notification of the email related to the transaction;
• and
• wherein the PIM system comprises a machine learning module, wherein the machine learning module studies at least one of a history of emails and user feedback from the service provider so as to learn how to extract transaction IDs and keywords embedded in incoming emails.

A computer system for handling email flows arising from transactions initiated with a shared privileged identity at a service provider, the computer system comprising:

• one or more processors, one or more computer readable tangible storage devices, and program instructions stored on at least one of the one or more computer readable tangible storage devices for execution by at least one of the one or more processors, the program instructions executable to:
• read, by a privileged identity management (PIM) system, an email sent from a service provider to a single shared PIM email address, wherein the single shared PIM email address is associated with a shared account registered at the service provider, and wherein the email is related to a transaction initiated with the shared account;
• extract, by the PIM system, from the email, a transaction ID of the transaction, wherein the transaction ID identifies the transaction, the transaction being independent of the email;
• identify from a plurality of PIM users sharing the single shared PIM email address, by the PIM system, one or more PIM users relevant to the transaction as one or more recipients of the email, based on the transaction ID;
• send to the one or more recipients, by the PIM system, a notification of the email related to the transaction;
• and
• wherein the PIM system comprises a machine learning module, wherein the machine learning module studies at least one of a history of emails and user feedback from the service provider so as to learn how to extract transaction IDs and keywords embedded in incoming emails.