Method for conversion and classification of data based on context

A method comprising:

• receiving a first phone call;
• transcribing the first phone call to create a first transcript;
• performing a natural language processing technique to determine a first discussion attribute of the first transcript;
• associating the first transcript with a first discussion attribute label selected from a group of labels including a plurality of discussion attribute labels;
• receiving a second phone call;
• transcribing the second phone call to create a second transcript;
• performing the natural language processing technique to determine a second discussion attribute of the second call;
• associating the second transcript with a second discussion attribute label selected from the group of labels;
• comparing the first discussion attribute label to the second discussion attribute label;
• in response to a determination that the first discussion attribute label matches the second discussion attribute label, displaying a report of the first transcript to a recipient of the second call, wherein the report of the first transcript includes a summary of the first transcript;
• searching a database including a plurality of transcripts, each transcript being associated with at least one discussion attribute label, wherein during the search, the second discussion attribute label is compared to the discussion attribute label of each of a subset of the plurality of transcripts;
• selecting at least one of the plurality of transcripts which is associated with the discussion attribute label that matches the second discussion attribute label;
• combining the report of the first transcript with a report of a selected transcript to create a combined report;
• and
• displaying the combined report to the user.