Interactive analytics platform with follow-up communications responsive to data inquiries

A system comprising:

• one or more processors;
• a computer-readable storage medium coupled to the one or more processors, the computer-readable storage medium including instructions that, when executed by the one or more processors, cause the one or more processors to:
• generate and display a billing advisor interface on a display device for a billing advisor user, wherein the billing advisor interface displays data associated with a utility bill of an energy user;
• wherein the billing advisor interface is generated for a real-time interaction between the billing advisor user and the energy user;
• search energy usage data associated with the energy user to identify features that indicate reasons for changes in energy consumption for the energy user;
• generate and display insight data in the billing advisor interface where the insight data indicates the reasons for the changes in the energy consumption for the energy user based at least in part on the features identified;
• map the insight data to portions of the billing advisor interface on the utility bill;
• detect an interaction with the billing advisor interface by the billing advisor user where the interactions cause the billing advisor interface to detect measurements of movements of a cursor, cursor locations of the cursor, and selections made by the billing advisor user relative to the billing advisor interface, to identify possible content from the insight data which is at least in part responsive to an inquiry from the energy user;
• determine a type of the inquiry based on the interaction with the billing advisor interface based on at least the measurements of movements and selections by the billing advisor user relative to the interface, wherein the measurements of movements are used to indicate the possible content of the billing advisor interface that is a subject of the real-time interaction between the billing advisor user and the energy user;
• receive an input via the billing advisor interface identifying an end to the interaction, the input comprising a request to initiate a follow-up communication to the energy user;
• in response to receiving the input that identifies the end to the interaction, identify the content associated with the type of the inquiry, the content being at least in part responsive to the inquiry from the energy user;
• generate the follow-up communication with the identified content;
• and
• provide the generated follow-up communication for transmission to a device associated with the energy user.

A non-transitory computer readable storage medium coupled to one or more processors, the non-transitory computer readable storage medium including instructions that, when executed by the one or more processors, cause the one or more processors to:

• generate and display a billing advisor interface on a display device for a billing advisor user, wherein the billing advisor interface displays data associated with a utility bill of an energy user;
• wherein the billing advisor interface is generated for a real-time interaction between the billing advisor user and the energy user;
• search energy usage data associated with the energy user to identify features that indicate reasons for changes in energy consumption for the energy user;
• generate and display insight data in the billing advisor interface where the insight data indicates the reasons for the changes in the energy consumption for the energy user based at least in part on the features;
• map the insight data to portions of the billing advisor interface on the utility bill;
• detect an interaction with the billing advisor interface by the billing advisor user where the interactions cause the billing advisor interface to detect measurements of movements of a cursor, cursor locations of the cursor, and selections made by the billing advisor user relative to the billing advisor interface, to identify possible content from the insight data which is at least in part responsive to an inquiry from the energy user;
• determine a type of the inquiry based on the interaction with the billing advisor interface based on at least the measurements of movements and selections by the billing advisor user relative to the interface, wherein the measurements of movements are used to indicate the possible content of the billing advisor interface that is a subject of the inquiry from the energy user during the real-time interaction;
• receive an input via the billing advisor interface identifying an end to the interaction, the input comprising a request to initiate a follow-up communication to the energy user;
• in response to receiving the input that identifies the end to the interaction, identify the content associated with the type of the inquiry, the content being at least in part responsive to the inquiry from the energy user;
• generate the follow-up communication with the identified content;
• and
• provide the generated follow-up communication for transmission to a device associated with the energy user.