Methods for prompting a user to use enhanced automation system features, and systems and devices related thereto

A method for prompting a user to use one or more enhanced features available for a security or automation system, comprising:

• identifying the user associated with the security or automation system;
• tracking usage of system services for which the user is registered;
• identifying a service for which the user is registered;
• determining that the user has used a first feature relating to the service and that the user has failed to use a second feature relating to the service based at least in part on the tracked usage;
• receiving a message based at least in part on the determining;
• and
• requesting input from the user in response to the message.

An apparatus for an automation system, comprising:

• a processor;
• memory in electronic communication with the processor;
• and
• instructions stored in the memory, the instructions being executable by the processor to:
• identify an automation system associated with a user;
• track usage of automation system services for which the user is registered;
• identify a service for which the user is registered;
• determine that the user has used a first feature relating to the service and that the user has failed to use a second feature relating to the service based at least in part on the tracked usage;
• and
• send a message to a user device associated with the automation system based at least in part on the determining.