US 10,503,627 B2Granted

Robotic process automation enabled file dissection for error diagnosis and correction

AssigneeBank of America Corporation

InventorsChandrashekhar Radhakrishnan, Vignesh Chandrasekaran

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Abstract

Embodiments of the invention are directed to providing a robotic process automation enabled file diagnosis and correction. The invention leverages the unique interactions of a robotic process automation module with a user interface of an application to simulate user operations with the user device to generate an operation record for automatically generating and transmitting a diagnosis and correction request to a workstation. The robotic automation module may execute simulated user operations in parallel with the operations of the user to be able to provide a detailed record of the user's operational steps should an error occur such as a program crash, file corruption, or the like.

Claims17

Dependent claims

A system for robotic process automation enabled file dissection for error diagnosis and correction, the system comprising:

a memory device comprising a robotic process automation module;
a communication device in communication with a network;
and
a first processing device operatively coupled to the memory device and the communication device, wherein the first processing device is configured to:
install, via the network, the robotic process automation module on a user device, wherein the robotic process automation module detects user operations within an application and is configured to execute simulated operations in parallel with actual operations of a user to generate a user operation record, the robotic process automation module being further configured to:
detect a first operation executed by the user;
based on detecting the first operation executed by the user, reproduce the first operation in parallel with execution of the first operation with the user device to generate a simulated first operation;
and
store the simulated first operation in the user operation record;
receive an indication of an error associated with the application;
based on receiving the indication of the error associated with the application, extract the user operation record and device information from the user device;
generate a support ticket comprising the user operation record and the device information;
and
transmit the support ticket to a support representative workstation.

11 more elements

A computer program product for robotic process automation enabled file dissection for error diagnosis and correction, the computer program product comprising at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:

an executable portion configured for installing, via a network, a robotic process automation module on a user device, wherein the robotic process automation module detects user operations within an application and is configured to execute simulated operations in parallel with actual operations of a user to generate a user operation record;
an executable portion configured for detecting a first operation executed by the user;
an executable portion configured for receiving an indication of an error associated with the application;
an executable portion configured for reproducing the first operation in parallel with execution of the first operation with the user device to generate a simulated first operation based on detecting the first operation executed by the user;
an executable portion configured for storing the simulated first operation in the user operation record;
an executable portion configured for, extracting the user operation record and device information from the user device based on receiving the indication of the error associated with the application;
an executable portion configured for generating a support ticket comprising the user operation record and the device information;
and
an executable portion configured for transmitting the support ticket to a support representative workstation.

6 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/798,095Filed 30 Oct 2017
Published: US 2019/0129824 A12 May 2019
Granted: 10 Dec 2019
Term ends: Not estimatedThe source records don’t support an estimate.

Classification6 codes

G06F 11/3438
Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of…:…
G06F 11/3608
Analysis of software for verifying properties of programs: using formal methods, e.g. model checking, abstract interpretation
G06F 11/0766
Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of…
G06F 11/0787
Error or fault reporting or storing: storage of error reports, e.g. persistent data storage, storage using memory protection

Family

US 2019/0129824 A1Pre-grant publication · published 2 May 2019
US 10,503,627 B2This patent

From the US filing history. Foreign family members aren’t listed.

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