Inquiry response system and inquiry response method

An inquiry response method, executed by a processor, comprising the steps of:

• (A) constructing management information that is information indicating that one or more log chunks and one or more issue chunks extracted from a first system that is a system managing log information and issue information output by a process related to a first team for a service system that is a program to be developed are linked, wherein
• the log chunks are information per event and each contain an event log message group that is one or more log messages associated with an event, and
• the issue chunks are information per issue and each contain an issue log message group that is one or more log messages associated with an issue and handling method information that is information representing a handling method for the issue;
• (B) searching, from the management information, a log message group compatible with a designated log message group that is one or more log messages related to the issue by log pattern matching using the designated log message group in a case of receiving an inquiry with which the designated log message group is associated from the second system;
• and
• (C) displaying, on the second system, a response containing the handling method represented by the handling method information corresponding to the found log message group.

A non-transitory computer readable storage medium storing a computer program,

• the computer program causing a computer to execute:
• (A) constructing management information that is information indicating that one or more log chunks and one or more issue chunks extracted from a first system that is a system managing log information and issue information output by a process related to a first team for a service system that is a program to be developed are linked, wherein
• the log chunks are information per event and each contain an event log message group that is one or more log messages associated with an event, and
• the issue chunks are information per issue and each contain an issue log message group that is one or more log messages associated with an issue and handling method information that is information representing a handling method for the issue;
• (B) searching, from the management information, a log message group compatible with a designated log message group that is one or more log messages related to the issue by log pattern matching using the designated log message group in a case of receiving an inquiry with which the designated log message group is associated from the second system;
• and
• (C) displaying, on the second system, a response containing the handling method represented by the handling method information corresponding to the found log message group.