Method for optimizing quality of experience in mixed managed and unmanaged network environments with governance and regulation constraints

A method for routing a call initiated by at least one member of an organization having communication servers for handling the call routing, wherein the organization's communication servers are located at different geographical areas, said method comprising the steps of:

• receiving a call request with metadata of a requesting device and a requesting member of the organization;
• identifying a geographical and a logical location of the requesting member and a call destination to at least one participant based on the received metadata;
• authorizing the requested call based on determined locations and metadata by applying organization policy;
• and
• determining a call routing method of path between the requesting member and the call destination, based on organization policy, wherein the organization policy rules define different scenarios for different user profiles, characteristics of the call device, device network information, connectivity profile for different offices or branches of the organization based on physical or logical location of users participating in the call,
• wherein the requesting member of the organization and the at least one participant are located at different geographical locations or belong to different entities of the organization,
• wherein each entity of the organization or the at least one participant has different routing rules, and
• wherein the routing rules are defined by roles of the requesting member and the at least one participant, such that the requesting member of the organization or at least one participant in different locations has different roles and policies which impact implementation of different routing decisions
• wherein the determination of call routing method include selecting between at least one of:
• local routing using a single network server, non-local routing using more than one designated server, and peer-to-peer (P2P) call routing
• wherein determining call routing path method is performed dynamically, during the call based on changes of at least one member's physical or logical location during the call.