System and method for zero-footprint screen capture

A system for zero-footprint screen capture for contact centers, comprising:

• a screen capture server comprising a processor, a memory, and a plurality of software programming instructions stored in the memory and operating on the processor which cause the screen capture server to:
• receive screen capture data from a screen capture software application;
• and
• store the screen capture data;
• and
• a screen capture software application comprising a plurality of programming instructions configured to be downloaded to an agent workstation, wherein the screen capture software application, when operating on the agent workstation, causes the agent workstation to:
• detect a connection of an incoming phone call to an agent workstation;
• start capturing images of a screen of the agent workstation;
• detect a disconnection of the incoming phone call to the agent workstation;
• and
• stop capturing images of the screen of the agent workstation;
• and
• a web server comprising a processor, a memory, and a plurality of programming instructions stored in the memory and operating on the processor which cause the web server to;
• receive login information for an agent via a web browser on the agent workstation;
• download an applet to the agent workstation for authentication;
• associate, using the applet, an agent identification with workstation;
• receive captured screens of the agent workstation from the screen capture software application;
• transmit captured screens to screen capture server.