US 10,484,324 B2Granted

Hero cards that display contextual information and actions for backend systems

AssigneeVMware, Inc.

InventorsIan Ragsdale, Adam Cianfichi, Neal Foster, Marshall Anne Busbee, Dan Zeck, Rob Worsnop, Anthony Kueh, Andrew Eye

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Abstract

Systems herein supply hero cards that display contextual information and actions based on backend systems. The information and actions are related to a trigger content item in an application that does not have access to the backend systems. A hero agent running a user device can communicate the trigger content to a hero server. The hero server can determine which connectors to backend systems relate to the user device, and then can retrieve result information from one or more of the backend systems. The result information populates the hero card, which the hero agent displays within the application. Action buttons on the hero card cause the hero agent to contact one or more of the backend systems to cause an action to take place there.

Claims20

Dependent claims

A system for providing hero cards, the system comprising:

a non-transitory, computer-readable medium that contains instructions;
a processor that executes the instructions to perform stages including:
enabling a hero agent on a user device, the hero agent causing the user device to communicate with a hero server;
receiving, at the hero server, a service request sent by the hero agent in response to detection of trigger content within an application, wherein the trigger content is detected by the hero agent, the service request including one or more authentication tokens used to determine one or more backend systems associated with the user device;
based on the one or more authentication tokens, determining at the hero server a subset of backend systems associated with the user device;
applying a first recipe selected based on compatibility with the trigger content and causing a first backend system of the subset of backend systems to perform a search based on the trigger content;
receiving result information from the first backend system based on the search;
assembling a hero card that includes the result information from the first backend system;
and
sending the hero card to the hero agent, causing the user device to display the hero card within the application.

7 more elements

A non-transitory, computer-readable medium containing instructions executed by at least one processor to perform stages for generating hero cards, the stages comprising:

sending a hero agent to a user device for installation, the hero agent causing the user device to communicate with a hero server;
receiving, at the hero server, a service request from the hero agent, the service request being sent in response to detection of trigger content within an application, wherein the trigger content is detected by the hero agent, the service request including one or more authentication tokens used to determine one or more backend systems associated with the user device;
based on the one or more authentication tokens, determining at the hero server a subset of backend systems associated with the user device;
applying a first recipe that relates the trigger content to a first backend system of the subset of backend systems, the recipe being selected based on compatibility with the trigger content and causing the first backend system to perform a search and provide result information;
assembling a hero card that includes the result information from the first backend system;
and
sending the hero card to the hero agent, causing the user device to display the hero card within the application.

4 more elements

A method for presenting backend content within an application using hero cards, comprising:

sending a hero agent to a user device for installation, the hero agent causing the user device to communicate with a hero server;
receiving, at the hero server, a service request from the hero agent, the service request being sent in response to detection of trigger content within an application, wherein the trigger content is detected by the hero agent, the service request including one or more authentication tokens used to determine one or more backend systems associated with the user device;
based on the one or more authentication tokens, determining at the hero server a subset of backend systems associated with the user device;
applying a first recipe that relates the trigger content to a first backend system of the subset of backend systems, the recipe being selected based on compatibility with the trigger content and causing the first backend system to perform a search and provide result information;
assembling a hero card that includes the result information from the first backend system;
and
sending the hero card to the hero agent, causing the user device to display the hero card within the application.

4 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/369,888Filed 6 Dec 2016 · us provisional application
Priority: 2 Oct 2016
Published: US 2018/0097767 A15 Apr 2018
Granted: 19 Nov 2019
Term ends: Not estimatedThe source records don’t support an estimate.

Classification10 codes

H04L 51/226
Monitoring or handling of messages: delivery according to priorities
G06F 3/04883
Using a touch-screen or digitiser, e.g. input of commands through traced gestures: for inputting data by handwriting, e.g. gesture or text
G06F 16/90335
Querying: query processing
G06Q 10/103
Office automation; Time management: workflow collaboration or project management

Family

Application62/403,199Us provisional application · filed 2 Oct 2016
US 2018/0097767 A1Pre-grant publication · published 5 Apr 2018
US 10,484,324 B2This patent

From the US filing history. Foreign family members aren’t listed.

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