US 10,484,257 B1Granted

Network event automatic remediation service

AssigneeAmazon Technologies, Inc.

InventorsAndreas Louca, Goran Peretin, João André Henriques Ferreira, Mark Noel Kelly

Life of this patent

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Abstract

A network event remediation service receives event logs from network computing devices to identify issues associated with these network computing devices. Based on these issues, the service generates various tasks to address the identified issues. The service obtains historical task data in order to determine whether any tasks do not comport with historical tasks performed by the network computing devices and removing such tasks. The service obtains health data from the network computing devices to calculate device scores for each device. The service uses the device scores to prioritize the tasks for each network computing device. These tasks are then dispatched to the network computing devices.

Claims21

Dependent claims

A computer-implemented method, comprising:

receiving, from a network computing device, one or more event logs, the one or more event logs specifying one or more issues associated with the network computing device;
generating, based at least in part on the one or more issues specified within the one or more event logs, one or more tasks performable to remediate the one or more issues associated with the network computing device;
determining, based at least in part on historical task data for the network computing device, whether any task of the one or more tasks do not comport with tasks previously performed by the network computing device;
removing, from the one or more tasks, any tasks that do not comport with the tasks previously performed, such that the removed tasks are not performed;
transmitting a request to the network computing device to obtain health data of the network computing device, the health data indicating a capability of the network computing device to perform the one or more tasks;
determining, based at least in part on the health data of the network computing device, a device score usable for prioritizing the generated one or more tasks, the device score indicating whether the network computing device is capable of performing any of the generated one or more tasks;
prioritizing, based at least in part on the calculated device score and an amount of an improvement to one or more other computing resources to be realized by executing a task of the one or more tasks, the one or more tasks;
and
dispatching the one or more tasks to the network computing device based at least in part on the prioritization of the one or more tasks and the determination of whether any task of the one or more tasks does not comport with the previously performed tasks.

6 more elements

A system, comprising at least one computing device that implements one or more services, wherein the one or more services:

identify, based at least in part on one or more event logs obtained from a network computing device, one or more issues associated with the network computing device;
generate one or more tasks performable to remediate the one or more issues associated with the network computing device;
transmit a request to the network computing device to obtain health data associated with a capability of the network computing device to perform the one or more tasks;
prioritize, based at least in part on the health data and an amount of an improvement to one or more other computing resources that is expected to be realized by executing a task of the one or more tasks, the one or more tasks;
and
transmit the one or more tasks to the network computing device.

3 more elements

A non-transitory computer-readable storage medium having stored thereon executable instructions that, as a result of being executed by one or more processors of a computer system, cause the computer system to at least:

generate, based on one or more issues obtained from event logs associated with a network computing device, one or more tasks performable by the network computing device to remediate the one or more issues, the one or more tasks performable by the network computing device being associated with health data of the network computing device;
for each task of at least a subset of the one or more tasks:
determine, based at least in part on historical task data for the network computing device, whether the task comports with tasks previously performed by the network computing device;
skip, from the one or more tasks, any task that fails to comport with the tasks previously performed by the network computing device;
transmit a request to the network computing device to obtain the health data of the network computing device;
and
transmit to the network computing device any task that comports with the tasks previously performed by the network computing device;
and
prioritize, based at least in part on an improvement to one or more other computing resources to be realized by executing the respective tasks, tasks determined to comport with the tasks previously performed by the network computing device.

6 more elements

Dependencies are inferred from the claim text.

Facts

Application: 14/800,576Filed 15 Jul 2015
Granted: 19 Nov 2019
Term ends: Not estimatedThe source records don’t support an estimate.

Classification6 codes

H04L 43/0823
Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters: errors, e.g. transmission errors
H04L 41/142
Network analysis or design: using statistical or mathematical methods
H04L 41/16
Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks: using machine learning…
H04L 43/04
Arrangements for monitoring or testing data switching networks: processing captured monitoring data, e.g. for logfile generation

Family

No related US applications are recorded in the indexed filing history.

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