Mobile robot for performing hospitality service(s) for guest(s) of a hospitatlity business

An apparatus for operating at a hospitality business that receives a guest, the apparatus comprising:

• a mobile robot comprising an item support, a security system, a drive system, a communication system, a guest key system, a user interface and a controller, wherein the guest key system comprises a drawer containing one or more blank keycards and a card reader, and wherein the guest key system issues an encoded key containing a combination to a lock for an assigned room by encoding the combination onto a blank keycard via the card reader;
• one or more of the user interface and the communication system adapted to receive check in information associated with the guest, the check in information comprising at least an identity of the guest, order information of the guest, and payment information of the guest, to yield received check in information;
• the controller adapted to update a central database associated with the hospitality business based on at least a portion of the received check in information;
• the controller adapted to signal the guest key system to issue a key containing the combination to the lock for the assigned room at the hospitality business, the guest key system comprising a card reader configured to:
• encode the combination to the lock onto the key in response to the key being swiped through the card reader, to yield the encoded key;
• and
• decode the combination to the lock from the encoded key in response to the encoded key being swiped through the card reader;
• the item support configured to receive, at a first location, luggage associated with the guest;
• the security system configured to secure the luggage within the item support to prevent unauthorized access to the luggage;
• and
• the controller adapted to signal the drive system to move the mobile robot in order to transport the luggage from the first location to a second location, wherein the second location is the assigned room corresponding to the key issued by the guest key system.