Methods and systems for grouping and prioritization of customers for live support

A system for prioritizing customers to qualify for support, the system comprising:

• At least one server having a user database listing at least a subset of the customers, and a ranking-rules database for ranking the customers, the at least one server configured to perform operations including:
• Ranking the customers, including an active customer, responsive to ranking-rules in the ranking-rules database;
• Rendering a first view of the customer ranking, the first view depicting a priority of the customers, including the active customer, along plural dimensions, wherein the first view collects the customers in priority groups, including depicting visual representations of the customers in a given one of the priority groups at different angles with respect to a reference location, and depicting the active customer in a first of the priority groups;
• Obtaining experiential information about the active customer during website or e-mail access by the active customer;
• Updating the ranking of the active customer responsive to the experiential information;
• Conveying to a user interface a second view of the customer ranking depicting the active customer in a second of the priority groups, such that the second priority group is closer than the first priority group to the reference location in the first and second views;
• and
• Updating the user database responsive to the experiential information about the active customer.

A method for prioritizing customers to qualify for support, the method comprising:

• Maintaining a user database listing at least a subset of the customers;
• Obtaining experiential information about the customers during the customers' interactions with a website or e-mail;
• Ranking the customers responsive to the experiential information, the ranking collecting the customers in priority groups;
• Rendering a first view of the ranking, the first view depicting a priority of the customers along plural spatial dimensions and representing the priority as a vector from a reference location;
• Conveying the first view to a user interface;
• Receiving a trigger indicative of activity of one of the customers;
• and
• Updating the user database responsive to the trigger.