Management and allocation of services using remote computer connections

A computer network comprising:

• a user computer having a geographic region associated therewith;
• a plurality of different support service computers being partitioned by respective geographic service regions;
• and
• a support server configured to
• establish a support session between the user computer and the support server, and between the support server and a given support service computer from among and plurality of support service computers, the support server selecting the given support service computer for the support session based upon its respective geographic service region and the geographic region associated with the user computer,
• collect user feedback data at the support server from the user computer upon conclusion of the support session, and
• when the feedback data meets a satisfaction threshold, perform a transaction comprising logging the feedback data to an account associated with a user of the user computer and logging both the feedback data and satisfaction level to an account associated with a user of the support service computer.

A non-transitory computer-readable medium having computer-executable instructions for causing a support server to perform steps comprising:

• establishing a support session between a user computer having a geographic region associated therewith and the support server, and between the support server and a given support service computer from among a plurality of different support service computers, the plurality of different support service computers being partitioned by respective geographic service regions, and selecting the given support service computer for the support session based upon its respective geographic service region and the geographic region associated with the user computer;
• collecting user feedback data from the user computer upon conclusion of the support session;
• and
• when the feedback data meets a satisfaction threshold, performing a transaction comprising logging the feedback data to an account associated with a user of the user computer and logging both the feedback data and satisfaction level to an account associated with a user of the support service computer.