US 10,482,114 B2Granted

System and method for maintenance of questions and answers through collaborative and community editing

AssigneeOath Inc.

InventorsRob McCool, Luke Wroblewski, Eckart Walther, Michael W. Albers

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Abstract

Systems, methods, and computer program products are disclosed for asking and searching for the answer to given questions, retrieving answers to such questions, as well as presenting such answers in a user-generated content style framework on a search engine. The system of the present invention comprises a question processor, operative to determine whether a question entered by a user has been previously answered, an answer data store storing answers to previously asked questions stored therein, an answer repository storing questions not yet answered by another user, and an editor tool operative to format an answer stored in the answer data store into user-generated content style and migrate the answer to a user-generated content style web page.

Claims18

Dependent claims

A system for providing an answer to a given question, the system comprising:

an answer data store configured to store previously asked questions and answers to the previously asked questions, wherein the stored answers are provided by one or more users connected to the system via a network;
at least one processor configured to execute computer program instructions from a machine-readable medium to:
receive, over the network, a first question from a first user;
determine at least one topic associated with the first question;
select one or more additional questions and one or more answers associated with the one or more additional questions from the answer data store based on the at least one topic;
present, to the first user over the network via a user interface, the one or more additional questions and the one or more answers;
request the first user to confirm that the first question is similar to the one or more additional questions;
and
upon the confirmation, associate the first question with the one or more additional questions and the one or more answers via an editor tool provided by the user interface;
receive, over the network, a second question different from the first question;
determine that the second question is related to the at least one topic;
present, via the user interface, the one or more answers and one or more annotations that respectively correspond to and provide context for the one or more answers;
and
select, via the user interface, one of the one or more answers based on the one or more annotations.

11 more elements

A method for providing an answer to a given question, the method being implemented on a machine having at least one processor, storage, and communication network, the method comprising:

receiving, over the network by the at least one processor, a first question from a first user;
determining, by the at least one processor, at least one topic associated with the first question;
selecting, by the at least one processor, one or more additional questions and one or more answers associated with the one or more additional questions from an answer data store based on the at least one topic;
presenting, over the network via a user interface to the first user, the one or more additional questions and the one or more answers;
requesting the first user to confirm that the first question is similar to the one or more additional questions;
and
upon the confirmation, associating the first question with the one or more additional questions and the one or more answers via an editor tool provided by the user interface;
receiving, over the network, a second question different from the first question;
determining, by the at least one processor, that the second question is related to the at least one topic;
presenting, via the user interface, the one or more answers and one or more annotations that respectively correspond to and provide context for the one or more answers;
and
selecting, via the user interface, one of the one or more answers based on the one or more annotations.

9 more elements

Non-transitory computer readable media comprising program code for execution by at least one processor to perform a method for providing an answer to a given question, the program code of the computer readable media comprising:

program code for receiving, over a communication network, a first question from a first user;
program code for determining at least one topic associated with the first question;
program code for selecting one or more additional questions and one or more answers associated with the one or more additional questions from an answer data store based on the at least one topic;
program code for presenting, to the first user over the network via a user interface, the one or more additional questions and the one or more answers;
program code for requesting the first user to confirm that the first question is similar to the one or more additional questions;
and
program code for associating, upon the confirmation, the first question with the one or more additional questions and the one or more answers via an editor tool provided by the user interface;
program code for receiving, over the network, a second question different from the first question;
program code for determining that the second question is related to the at least one topic;
program code for presenting, via the user interface, the one or more answers and one or more annotations that respectively correspond to and provide context for the one or more answers;
and
program code for selecting, via the user interface, one of the one or more answers based on the one or more annotations.

9 more elements

Dependencies are inferred from the claim text.