Network recording and speech analytics system and method

A system for recording media for a contact center comprising:

• a processor;
• and
• a memory coupled to the processor, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to:
• receive a request for a telephony call from a first communication device;
• invoke a rule based on an attribute of the telephony call, wherein the rule identifies a condition for recording the call;
• and
• in response to determining that the condition for recording the call is satisfied, establish a first call path with a recording system instead of a second call path different from the first call path, the second call path being utilized when the condition for recording the call is not satisfied, wherein the recording system is configured to receive media transmitted by the first communication device via the first call path instead of the second call path, bridge a media path between the first communication and a second communication device for transporting the media over the media path, and store the media in a storage device, wherein the recording system is further configured to retrieve and transmit the stored media in response to a request from a requesting device.