Methods and systems that diagnose and manage undesirable operational states of computing facilities

A method that carries out administrative steps to drive a computing facility into a desirable operational state, the method comprising:

• determining, by a computing-facility monitoring-and-management system, that a current operational state of the computing facility is undesirable, based on the current operational state being a threshold distance outside of an n-dimensional volume of desirable operational states for the computing-facility monitoring-and-management system;
• identifying, by the computing-facility monitoring-and-management system, one or more information sets stored by the computing-facility monitoring-and-management system that contain operational state data associated with one or more previously determined undesirable operational states similar to the current undesirable operational state of the computing-facility;
• using, by the computing-facility monitoring-and-management system, the identified one or more information sets to determine a set of one or more administrative steps to address the determined current undesirable operational state;
• and
• carrying out, by the computing-facility monitoring-and-management system, the identified administrative steps to drive the computing facility into a desirable operational state.

Computer instructions encoded in a physical data-storage device within a computing-facility monitoring-and-management system having one or more processors, one or more memories, one or more mass-storage device, and operational state data stored in the one or more memories, the operational state data comprising previously encountered undesirable computing-facility operational states and administrative steps taken to address the previously encountered undesirable computing-facility operational states, wherein the instructions, when executed by one or more of the one or more processors, cause the computing-facility monitoring-and-management system to at least:

• determine that a current operational state of the computing facility is undesirable, based on the current operational state being a threshold distance outside of an n-dimensional volume of desirable operational states for the computing-facility monitoring-and-management system;
• identify one or more information sets stored by the computing-facility monitoring-and-management system that contain operational state data, the information being associated with one or more previously determined undesirable operational states similar to the current undesirable operational state of the computing-facility;
• use the identified one or more information sets to determine a set of one or more administrative steps to address the determined current undesirable operational state;
• and
• carry out the identified administrative steps to drive the computing facility into a desirable operational state.