System, method, apparatus, and computer program product for providing mobile device support services
AssigneeAssurant, Inc.
InventorsCameron Hurst, Stuart Saunders
Life of this patent
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Abstract
A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured device status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.
Claims46
An apparatus comprising at least one processor and at least one memory including computer program code, the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to at least:
- receive device status data from a mobile device;
- receive device status data from a plurality of other mobile devices;
- aggregate the device status data received from the plurality of other mobile devices;
- determine one or more potential faults related to the mobile device based at least in part on the device status data and the aggregated device status data;
- and
- cause information regarding the one or more potential faults related to the mobile device to be provided to the mobile device, wherein the apparatus is configured to:
- receive device status data from the mobile device via a first network;
- and
- receive device status data from at least one of the other mobile devices via a second network that is not the first network.
A method comprising:
- receiving device status data from a mobile device;
- receiving device status data from a plurality of other mobile devices;
- aggregating the device status data received from the plurality of other mobile devices;
- determining one or more potential faults related to the mobile device based at least in part on the device status data and the aggregated device status data;
- and
- causing information regarding the one or more potential faults related to the mobile device to be provided to the mobile device, by at least:
- receiving device status data from the mobile device via a first network;
- and
- receiving device status data from at least one of the other mobile devices via a second network that is not the first network.
Dependencies are inferred from the claim text.