Unified cross channel communications

A system for unified cross-channel communication, comprising:

• a plurality of computing devices adapted to receive communications in a plurality of communications channels from a plurality of user devices;
• and
• a virtual communication interceptor stored and operating on a network-connected computing device;
• wherein a first user device of the plurality of user devices sends a first communication of a first type using a first communications channel of the plurality of communications channels to a first computing device of the plurality of computing devices;
• wherein the first computing device is adapted to receive communications of the first type and receives the first communication from the first user device;
• wherein the first computing device provides interaction information pertaining to the first communication to the virtual communication interceptor;
• wherein the virtual communication interceptor stores at least some of the received interaction information;
• wherein the virtual communication interceptor transmits at least some of the stored interaction information to a second computing device of the plurality of computing devices processing a second communication of a second type in a second communications channel of the plurality of communications channels;
• wherein the interaction information further comprises at least one identifier associated to a user of the first user device;
• wherein the virtual communication interceptor monitors the plurality of communication channels for changes in the interaction information associated to the user of the first user device;
• wherein, when a change in the interaction information associated to the user of the first user device is found, at least a portion of the changed information is stored and transmitted to the second computing device.