Controlled recorded 3-way calling

A non-transitory computer-readable storage medium storing computer program code for administration of controlled calls, the computer program code when executed by a processor performing steps comprising:

• identifying an operator device requesting to administrate a controlled call between a first contact device and a second contact device;
• receiving, from the operator device, a first transmitting number corresponding to a first contact device, a second transmitting number corresponding to a second contact device, and instructions to provide, to the second contact device, when initiating the controlled call on behalf of the operator device, spoofed number information corresponding to the first contact device;
• requesting a first connection to the first contact device through a virtual number based on the first transmitting number;
• and
• requesting a second connection to the second contact device through the virtual number based on the second transmitting number, the second connection request having the spoofed number information corresponding to the first contact device;
• wherein establishment of the first connection and the second connection enables controlled audio communications between the first contact device and the second contact device and disables audio communications from the operator device to the first contact device and the second contact device, the operator device receiving the audio communications between the first contact device and the second contact device and controlling the audio communications.