Receive device management request through firewall

A system comprising:

• a first device in a local network, the first device comprising hardware, including a processor and memory storing instructions executable by the processor to:
• receive a device management request of a first protocol, the first protocol being an instant communication protocol and a persistent connection protocol, from a remote management service over the Internet through a firewall that is separate from the first device, the first protocol able to traverse the firewall, an imaging device unable to communicate over the Internet, the first device and the imaging device behind the firewall;
• unwrap the device management request into a second message of a second protocol, the second protocol being a device management protocol, the firewall not permitting messages of the second protocol to pass through the firewall;
• and
• provide the second message to the imaging device via the local network, and responsive to receiving a device management response from the imaging device via the local network, provide the device management response to the remote management service over the Internet through the firewall that is separate from the first device,
• wherein, responsive to the first device failing to receive the device management response, a second device receiving the device management request of the first protocol from the remote management service over the Internet through the firewall that is separate from the second device, providing the second message to the imaging device, receiving the device management response from the imaging device, and providing the device management response to the remote management service,
• and wherein the second device performs an action in accordance with the device management request and subsequently operates in accordance with the performed action.

A method for controlling a device, comprising:

• receiving, by a first device, a real time device management request of an Extensible Messaging and Presence Protocol (XMPP) that is an instant communication protocol and a persistent communication protocol from a remote management service over the Internet through a firewall that is separate from the first device, the first protocol able to traverse the firewall, an imaging device unable to communicate over the Internet, the first device and the imaging device behind the firewall;
• unwrapping, by the first device, the real time device management request into a second message of a second protocol, the second protocol being a device management protocol, the firewall not permitting messages of the second protocol to pass through the firewall;
• providing, by the first device, the second message to the imaging device via a local network;
• responsive to the first device receiving a device management response to the device management request from the imaging device via the local network, wrapping, by the first device, the device management response in Hypertext Transfer Protocol (HTTP), and providing the wrapped device management response to the remote management service over the Internet through the firewall that is separate from the first device,
• wherein the first device receives the real time device management request from the remote management service,
• wherein, responsive to the first device failing to receive the device management response, a second device receiving the device management request of the first protocol from the remote management service over the Internet through the firewall that is separate from the second device, providing the second message to the imaging device, receiving the device management response from the imaging device, and providing the device management response to the remote management service,
• and wherein the second device performs an action in accordance with the device management request and subsequently operates in accordance with the performed action.