Response retrieval using communication session vectors

A method comprising:

• receiving a first communication session comprising a first communication;
• identifying an emotion associated with the first communication session;
• encoding the first communication session and the emotion as a first vector;
• based on the emotion, identifying a second vector within a defined proximity of the first vector, the second vector representing a second communication session that includes a second communication;
• and
• providing the second communication within the first communication session in response to the first communication.

A non-transitory computer-readable medium having instructions stored thereon that, when executed by a processing device, cause the processing device to perform operations comprising:

• receiving a first communication session comprising a first communication;
• identifying an emotion associated with the first communication session;
• encoding the first communication session and the emotion as a first vector;
• identifying, within a vector space, a second vector within a defined proximity of the first vector, the second vector representing a second communication session that includes a second communication;
• and
• providing the second communication within the first communication session in response to the first communication.