Extensible infrastructure for managing workflow on a plurality of installed application components that interact with a central hosted component

A system, comprising:

• one or more processors configured to:
• receive, from an application component installed at a remote site associated with a first insurance carrier, insurance related data associated with an insurance entity that is being operated on by a workflow performed by the application component installed at the remote site associated with the first insurance carrier;
• based at least in part on the insurance related data received from the application component associated with the first insurance carrier and insurance related data received, over a network, from a second application component associated with a second insurance carrier different from the first insurance carrier, generating a new action item to be executed by the application component installed at the remote site associated with the first insurance carrier;
• and
• transmit, to the application component installed at the remote site associated with the first insurance carrier the new action item generated based at least in part on the insurance related data received from the application components associated with the first and second insurance carriers, wherein the transmitted action item, when executed by the application component associated with the first insurance carrier, modifies the workflow performed by the application component installed at the remote site associated with the first insurance carrier without modifying application code on the application component associated with the first insurance carrier;
• and
• a memory coupled to the one or more processors and configured to provide the one or more processors with instructions.

A computer program product embodied in a non-transitory computer readable storage medium and comprising computer instructions for:

• receiving, from an application component installed at a remote site associated with a first insurance carrier, insurance related data associated with an insurance entity that is being operated on by a workflow performed by the application component installed at the remote site associated with the first insurance carrier;
• based at least in part on the insurance related data received from the application component associated with the first insurance carrier and insurance related data received, over a network, from a second application component associated with a second insurance carrier different from the first insurance carrier, generating, using one or more processors, a new action item to be executed by the application component installed at the remote site associated with the first insurance carrier;
• and
• transmitting, to the application component installed at the remote site associated with the first insurance carrier the new action item generated based at least in part on the insurance related data received from the application component associated with the first and second insurance carriers, wherein the transmitted action item, when executed by the application component associated with the first insurance carrier modifies the workflow performed by the application component installed at the remote site associated with the first insurance carrier without modifying application code on the application component associated with the first insurance carrier.