Utilizing user devices in venues

A process for monitoring metrics for a management system at a location, the process being performed by a processor executing instructions encoded on a non-transitory computer-readable medium, the process comprising the steps of:

• automatically activating, by the processor, an app on at least one of a pager or a user device based on a receipt of a signal associated with the at least one of the pager or the user device upon detection of the at least one of the pager or the user device in the location;
• associating, by the processor, the at least one of the pager or the user device with a customer order, wherein the customer order is placed at a point of sale system coupled to the management system or on the app on the at least one of the pager or the user device;
• determining, by the processor, one or more time-related metrics based at least partially on the received signal;
• monitoring, by the processor, the one or more time-related metrics;
• transmitting, by the processor, a notification based at least partially on the monitored one or more time-related metrics, wherein the notification is transmitted to the at least one of the pager and the user device;
• tracking, by the processor, the receipt of the signal and any additional signals by the at least one pager or the user device, wherein timing information is tracked in absolute or relative time;
• automatically transmitting, by the processor, the signal and the any additional signals to the management system at the location;
• automatically presenting, by the processor, an association between the customer order and a table occupied by a customer on a presentation interface to staff;
• and
• storing and retrieving, by the processor, the one or more time-related metrics and one or more service improvements based on the one or more time-related metrics.