Emotion detection and expression integration in dialog systems

A computer system for detecting and responding to emotion in dialog systems, the computer system comprising:

• one or more computer processors;
• one or more computer-readable storage media;
• program instructions stored on the computer-readable storage media for execution by at least one of the one or more processors, the program instructions comprising:
• program instructions to receive by a computer processor a dialog structure, the dialog structure comprising a plurality of dialog nodes;
• program instructions to determine by the computer processor a node emotion level for each of the dialog nodes in the dialog structure based on analysis of one or more intents of each of the dialog nodes in the dialog structure;
• program instructions to determine by the computer processor emotional hotspot nodes in the dialog structure, the node emotion level for each of emotional hotspot nodes exceeding an emotional threshold;
• program instructions to generate one or more responses modifying the node emotion level of each of the emotional hotspot nodes;
• program instructions to receive by the computer processor a path traversal through the dialog structure, the path traversal representing a real-time dialog between the automated conversation agent and a dialog user;
• program instructions to determine by the computer processor and adjusted current emotion level for a node in the path traversal, the adjusted current emotion level adjusted for an emotion level of previous nodes in the path traversal;
• program instructions to determine whether the node in the path traversal was determined by the computer processor to be one of the emotional hotspots;
• and
• program instructions to present by the computer processor one of the one or more responses when responding to the dialog user during the real-time dialog.