Analysis system and method for intelligent customer service based on common sequence pattern

A system, comprising:

• an analysis system including one or more processors;
• and
• computer-executable program logic encoded in memory of one or more computers enabled to analyze information using the analysis system, wherein the computer-executable program logic is configured for the execution of:
• extracting, using the one or more processors, metadata from a source information set creating a metadata set, the metadata comprising error log information that forms an error sequence in the metadata set;
• generating a common error sequence set for the metadata set by comparing the metadata set to a previously generated metadata set;
• filtering invalid common error sequences, wherein the analysis system is enabled to place invalid common error sequences in a pattern blacklist for future filtering;
• periodically analyzing the pattern blacklist to determine whether valid common error sequences were placed in the pattern blacklist;
• and
• providing and storing the common error sequence set in a repository to enable diagnosis of future errors.