US 10,320,980 B2Granted

User device detection and integration for an IVR system

AssigneePaypal, Inc.

InventorsBilly Runyan, Liang Xi, Rahul Nair

Life of this patent

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Abstract

A system and method includes one or more processors one or more processors coupled to a memory. The one or more processors may execute instructions from the memory to perform the steps including receiving an audio communications request from a first user device of a user, identifying a second user device of the user in response to receiving the audio communications request, providing a suggestion that the user use the second user device with the system, receiving a response from the user responding to the suggestion, establishing a communication channel with the second user device, and providing content associated with the audio communications request to the second user device.

Claims20

Dependent claims

A system comprising:

a non-transitory memory;
and
one or more hardware processors coupled to the non-transitory memory and configured to read instructions from the non-transitory memory to cause the system to perform operations comprising:
in response to receiving a request for audio communications from a first user device associated with a user, connecting the first user device with an Interactive Voice Response (IVR) service;
receiving user input regarding a user-selectable IVR menu via the first user device;
identifying a second user device associated with the user;
in response to the user input and identifying the second user device, providing a suggestion that the user use the second user device to interact with the IVR service;
establishing a communication channel with the second user device in response to a connection request from the user;
causing the second user device to display a Graphical User Interface (GUI) menu associated with the user-selectable IVR menu;
and
receiving a user selection of a menu item via the GUI menu.

8 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/944,488Filed 3 Apr 2018 · continuation
Priority: 11 May 2015
Published: US 2018/0375995 A127 Dec 2018
Granted: 11 Jun 2019
Term ends: Not estimatedThe source records don’t support an estimate.

Classification8 codes

H04M 3/4931
Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice…
H04M 3/42263
Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location: where the same subscriber…
H04M 3/4935
Directory assistance systems: connection initiated by DAS system
H04M 3/4936
Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice…

Family

Application14/708,529Parent of this continuation · filed 11 May 2015
Application15/470,607Parent of this continuation · filed 27 Mar 2017
US 2018/0375995 A1Pre-grant publication · published 27 Dec 2018
US 9,936,070 B2Parent of this continuation
US 9,609,126 B2Parent of this continuation
US 2016/0337516 A1Published application
US 2017/0201624 A1Published application
US 10,320,980 B2This patent

From the US filing history. Foreign family members aren’t listed.

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